Ahmed's CV
Ahmed Elbasuony
Profile Contact
Profile summary
Accomplished administrative and customer support professional with 7 years of experience in front office operations and online platform administration. Track record of managing student records, coordinating schedules, and handling customer inquiries across 3 organizations. Dedicated to maintaining professional standards and supporting daily administrative activities.
Career highlights
Front Desk Operations: Welcomed visitors and customers, handled inquiries, directed phone calls, and managed appointments and schedules at a travel agency.
Online Platform Administration: Managed student records on the online learning platform, responded to inquiries, and maintained communication between students and instructors.
Customer Support and Communication: Handled inbound and outbound calls, resolved customer complaints professionally, and maintained customer information following company procedures.
Key skills
Professional experience
Managed front office operations at Everest travel agency, greeting incoming visitors and routing phone inquiries to the appropriate departments. Maintained reception area organization while supporting daily administrative schedules and appointment coordination.
- Greeted visitors and customers professionally.
- Answered incoming telephone calls and directed inquiries to the correct department.
- Handled customer requests and resolved basic issues.
- Maintained a tidy and organized reception area.
Directed online learning platform administration and student record systems, overseeing daily support operations and internal communication workflows. Managed incoming and outgoing communication channels while maintaining accurate scheduling databases and participant data.
- Handled inbound and outbound customer calls, resolving inquiries and complaints professionally.
- Coordinated schedules and maintained accurate information, improving communication between students and instructors.
- Updated customer information and followed company procedures to maintain service standards.
Education
- Handled customer inquiries and provided accurate information and assistance.
- Answered phone calls and directed inquiries to the appropriate department.
- Assisted with appointments, schedules, and daily front desk activities.
- Maintained a professional and organized reception area.
- Handled customer requests and resolved basic issues professionally.
Languages
English · Professional
Arabic · Professional